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Apex Systems, Inc. Level 1 Help Desk in Chicago, Illinois

This job was posted by : For more information, please see: For more information on this opportunity, please contact APEX at 773.284.1032nYou will be responsible for the accurate and timely processing of information in and through all computer systems. Work involves routine difficulty in monitoring critical member delivery systems and technical assistance. Resources to do the job require reliance on technical knowledge of computer systems and credit union policy.nResponsibilitiesnServe as the first point of contact for technical assistance majority over the phone and email (some walk-ups)nAdhere to Alliant Credit Union’s policy and procedure regarding ticket management and time entrynProvide the highest standard of technical services to Alliant Credit Union‘s usersnUtilize ServiceNow to respond and update tickets within service level agreementsnAssist with deployment of Operating System images to new and existing computersnCreate technical documentation as required to the various audiences at Alliant Credit UnionnAssist Alliant Credit Union IT operations team as needednAssist in onboarding and separations for Alliant Credit Union employees and non-employeesnResponsible for setting up computer security for usersnSupport and troubleshoot computer system hardware as well as operating system softwarenIdentifies problems related to primary financial software and determines corrective actionnIdentifies and escalates issues to network groupnWorking knowledge in MS Windows based environment Experience using and building workstation images a plus Knowledgeable Planning and organizational skillsnProvide excellent customer service skills, including ability to provide information at all levelsnExperience following and creating documented processes and procedures.nMay perform final review of all output material for correct format for distribution to user organizationnCoordinates and monitors work flow to assure the efficient utilization of the systemnAssists with mentoring and orienting new employeesnWorks on projects concentrating on integration with daily, weekly and monthly schedulesnQualificationsnExcellent phone support with an emphasis in clear and efficient communicationnExperience troubleshooting Microsoft Office Product suitesn3+ years working in a LAN/WAN environmentnExperience with OS deployment systems such as System Center Configuration Manager (SCCM) is preferrednSupport of mobile devices or MDM solution with various CarriersnExperienced with Windows 7, 8, and 10 operating system troubleshooting, security, file system structure, and registrnExpertise in supporting and troubleshooting remote clients using virtual private network tunnels using two factor authenticationn3+ years of experience supporting email client softwaren3+ years of experience with enterprise computer security software such as Symantec EndpointnWorking knowledge of MS OfficenKnowledge of request/problem documenting and tracking skillsnWorking knowledge with Citrix productsnWorking knowledge of networking principles, practice and technologies (TCP/IP protocol suite)nWorking knowledge of remote control toolsnWorking knowledge of Active Directory and group policiesnKnowledge of device/data encryptionnFamiliarity with VMWare productsnFamiliarity with ITIL and IT service managementnExperience with printer configuration service and supportnUnderstanding the fundamentals of FTP, SFTP, and SSH protocolsnKnowledge of whole disk encryption software and conceptsnEEO EmployernApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a mann r consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.nVEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.