U.S. Census Bureau Information Technology Specialist, GG-2210-9/11/12, Census-INT-LNS in Chicago, Illinois
This position is for the Chicago Regional Census Center, located in Chicago, Illinois.
This is a NON-BARGAINING unit.
A trial period may be required.
Relocation MAY be paid.
Learn more about this agency
The individual selected for this position will:
- Observe, monitor, and participate in the maintenance of all computer hardware, software, and telecommunications in the Regional Census Center (RCC), and Area Census Office (ACO).
- Review requirements of projects to determine objectives of the program, concepts, and processes required. Organize work processes and solutions to problems making adjustments as needed for a project/program.
- Troubleshoot problems and resolve them if possible; initiate problem resolution procedures as necessary.
- Responsible for the configuration of new equipment and installation or upgrade of both hardware system and application software.
- Provide operational and technical support for the RCC and ACO.
- Support the users of the system, create and delete users as appropriate, provide access rights to applications, files, and system devices.
- Track accountable property.
- #### Job family (Series)
2210 Information Technology Management
Conditions of Employment
- Qualified U.S. Citizen.
- Suitability/Background Investigation for Federal employment.
- Registered for Selective Service, if applicable (www.sss.gov)
- Time-in-grade requirements must be met by the closing of announcement.
- Must be 18 years or older to be hired.
Applicants must meet all qualification requirements by the closing date of this announcement.
Applicants are responsible for ensuring that the application submitted clearly indicates that they meet the qualifications listed below. To be eligible for this position, you must have the specialized experience, education, or a combination as indicated below.
Your resume must demonstrate having experience in each of the four competencies listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition, your resume must demonstrate meeting the following specialized experience:
*GG-2210-09* Experience:**Applicant must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 in the Federal service. Specialized experience for this position includes demonstrating knowledge of computer requirements and techniques in carrying out project assignments which involve the development of minor modifications to parts of a system, analyzing the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment. -OR- Education: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in one of the following majors: computer science, information science, information systems management, mathematics, statistics, operations research, engineering, or another major which provided knowledge equivalent to major in a computer field.
GG-2210-11 Experience: Applicant must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 in the Federal service. Specialized experience for this position includes demonstrating knowledge of computer approaches, techniques, and requirements appropriate to an assigned computer application area, planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls, adapting guidelines or precedents to the needs of an assignment. -OR- Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree with major study in computer science, information science, information systems management, mathematics, statistics, operations research, engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
GG-2210-12 Experience: Applicant must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 in the Federal service. Specialized experience for this position includes demonstrating accomplishment of computer project assignments that require a wide range of knowledge of computer requirements, and techniques that include analyzing a number of alternative approaches in the process of advising management concerning major aspects of ADP system design such as system inter-relationship, operating mode, system software, and/or equipment configuration.
Education:No substitution of education for experience is permitted.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.
- 30% or more disabled
- Persons with Disabilities
- CTAP The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions). Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview.
Due weight shall be given to performance appraisals and awards in accordance with 5 CFR § 335.103(b)(3), during the interview/selection process conducted by the hiring manager.
The following competencies are desirable at the full performance level of this position (FPL 12).
- Knowledge of software packages and operating systems.
- Ability to serve as an expert on automation issues and their impact on agency operations.
- Skill in modifying and adapting system approaches to meet specialized requirements of new projects, and skill in coordinating the efforts of a team.
- Ability to resolve problems for users utilizing various operating systems.
- Knowledge of computer communications and support systems and the interrelationships between hardware and software components and capabilities.
- Knowledge of computer equipment analysis necessary to serve as an authority in automation related issues.
- Knowledge of a wide range of computer techniques, requirements, methods, and procedures including approaches used by other agencies to design solutions for application requirements.
- Ability to track distribution of hardware to many users.
We recommend that you preview the online questions for this announcement before you start the application process.
To preview questions please click here.
Background checks and security clearance
Drug test required
- Required Documents
A complete application consists of the following:
Resume showing relevant experience; cover letter optional. Your resume should list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week. For work in the Federal service, please include the grade level for the position(s). Your resume may be used to validate your responses to the scored occupational questionnaire. Your resume should also indicate your citizenship and if you are registered with the Selective Service System if you are a male born after 12/31/59.
Copies of applicable SF-50s "Notification of Personnel Action", to support claimed time in grade which shows grade/band levels to establish eligibility. If you are a former Census Bureau employee and no longer on the roster, you are responsible for submitting a copy of your SF-50. If you do not have a copy of your SF-50, please contact the National Archives and Records Administration at 314-801-9250 Option 2 and/or https://www.archives.gov/ to obtain instructions on how to obtain a copy.
Documentation supporting eligibility for non-competitive appointment, (Schedule A disability, 30 percent disabled veteran, certain military spouses, etc). Show proof of your disability. Documentation may be from any licensed medical professional (e.g., a physician or other medical professional certified by a State, the District of Columbia, or a U.S. Territory to practice medicine), a licensed vocational rehabilitation specialist (i.e., State or private), or any Federal or State agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits;
Your medical documentation should distinguish between disabilities that are temporary, or transient, versus disabilities, which are chronic, permanent, on-going, or unresolved with no end in sight.
Career Transition Assistance Plan (CTAP) documentation, if applicable (see other information).
* Education Documentation: If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. *This also includes Census Bureau employees.
Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information.
You are not required to submit official documents at this time; copies are sufficient.
Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website http://www.ed.gov/international/usnei/us/workrecogdoc. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application.
CTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information about CTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctapguideline.pdf
CTAP applicants MUST submit the following documents:
- A copy of your RIF separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice);
- A copy of your SF-50 "Notification of Personnel Action", noting current position, grade/band level, and duty location;
- A copy of your latest performance appraisal including your rating; and
- Any documentation from your bureau/operating unit that shows your current promotion potential.
NOTE: You will not be considered if you fail to provide all required documents.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
U.S. Census Bureau offers a comprehensive benefits package. Explore the benefits offered to most Federal employees at https://www.usa.gov/benefits-for-federal-employees.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
To apply online, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov/. To begin, click the "Apply" button and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. (After registering in your USAJOBS account and clicking "Submit," you will automatically transition to the Department of Commerce's specific site where you will complete your application. You must click "Submit" at the end of the application process to send your application for consideration.)
To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, and then select "Update Application."
If you have problems completing your online application, including problems submitting your supporting documents, please contact the Help Desk by email at email@example.com or by phone at 866.656.6831. The help desk is available Monday—Friday, 7:00 a.m. to 7:00 p.m. ET.
Agency contact information
2020 Census Recruiting
BUREAU OF THE CENSUS Chicago Regional Census Center Chicago, Illinois 60604 United States
Learn more about this agency
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov and clicking on "Applications" The status will be visible next to the corresponding position. The four points of notification are:
- Application Received or Application Incomplete;
- Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;
- Referred or not referred; and
- Selected or Not Selected
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/523934100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 02/13/2019 to 02/25/2019
Pay scale & grade: GG 09 - 12
Salary: $55,905 to $105,392 per year
Appointment type: Temporary Promotion - Not-to-exceed (NTE) 09/30/2020-may be extended or terminated earlier at management's discretion. At the conclusion, some employees may return to their position of record. Refer to "Clarification from the agency" section for additional information.
Work schedule: Full-Time - The work schedule for this position is Mixed Tour. With a Mixed Tour work schedule, an employee may be changed between full-time, part-time and intermittent work schedules to accommodate fluctuating workloads and is subject to a signed agreement.