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JPMorgan Chase Associate Banker (Part-Time) - Chicago City North Market (Chicago Ave, Western & Granville, Uptown Chicago, Elston Plaza, Logan Square) - IL in Chicago, Illinois

At JP Morgan Chase, we have an obsession for taking care of our customers and employees, building lasting relationships and a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting edge financial technology, you’ll be front and center representing our brand, and providing superior customer service to offer our customers the best solutions for their financial needs. Here at Chase, you’ll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

If you are enthusiastic about providing great customer experiences and digitally curious, join our branch family. In addition to providing education and advice tailored to suit our customers financial needs, you’ll be able to take ownership of your own career development through a variety of cross-training opportunities and company support.

Job Description:

As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options – help them enroll in & use tools so they can bank how, when and where they want. The minimum hourly rate for this job is $16.50 per hour.

Responsibilities:

You’ll contribute significantly to the success of the branch and helping customers by:

  • Engaging the client by welcoming them warmlywith a pleasant demeanor, using the client name, whenever possible, andthanking them for doing business with Chase

  • Assisting customers and making clientsfeel appreciated

  • Helpingcustomers learn how to complete their banking needs whenever, wherever andhowever they want with self-service options, including the Chase mobileapp, Chase.com, and ATMs with expert knowledge in our self-service and digital platform

  • Exhibiting strong customer service skills,presenting consumer-bank focused products and services whileproactively educating clients on utilizing available access channels

  • Proactively collaborating with others to helpcustomers

  • Helping build relationships with customersby connecting them with team members who can help them address their financialneeds

  • Ensuring financial transactions arecompleted accurately and efficiently, while complying with all policies,procedures and regulatory and banking requirements

  • Supportingcustomer with traditional banking needs and complex service transactionsputting the customer’s needs at the center of everything

  • Providing proactive customer outreach to gaugesuccess and offer new tools to help customersmeet their consumer banking and investment goals

Desired Skills:

  • Ability to make personal connections,engage customers, and always be courteous and professional in a teamenvironment

  • Strong desire and ability to influence,educate and connect customers to technology

  • Exudes confidence with clients when sharingproduct knowledge and solutions

  • Excellent interpersonal communication skills,as well as strong attention to detail and time management

  • Professional, thorough and organized with strongfollow-up skills

  • Active listening skills to ensure the best wayforward is identified for each customer

  • Ability to learn products, services andprocedures quickly and accurately; delivers solutions that make our One Chaseproducts work together

  • Minimum 6 months of customer serviceexperience

  • High school diploma or GED equivalentrequired

  • To be considered for this role, you may berequired to complete a video interview powered by HireVue

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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