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Trinity Health Customer Service Asst - Contingent / Flex in Chelsea, Michigan

*Position Summary: *

The Concierge is responsible for providing excellent customer service to hospital employees, patients, guests and visitors of the Hospital's Cancer Center in a prompt, professional and friendly manner. The Concierge provides customers with general information about the hospital, its services, and the surrounding area. The Concierge will also help patients in/out and to/from their cars. Assists patients with accessing the Patient Portal and other duties as assigned.

*Qualifications: *

A minimum of a high school diploma or GED required. Ability to effectively present information in one-on-one and small group situations to guests, patients, and other employees. Excellent customer service and multi-tasking skills. Proficient in Microsoft office and proficient using the computer.

Essential Functions and Responsibilities:

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participates in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Chelsea/Saint Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

Maintains knowledge to perform the duties of the job. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Demonstrates self-directed learning.

Behaves in accordance with the Mission, Vision and Values of St. Joseph Mercy Chelsea/Saint Joseph Mercy Health System.

Identifies and assists in resolution of problems related to safety, sanitation and maintenance of the environment.

Practices effective communication in all interactions (patient, visitor, co-worker, etc.)

Promotes a positive work environment by demonstrating teamwork.

Other Functions and Responsibilities

1)_ Performs other duties as assigned._

This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American’s with Disability Act, the Michigan Handicapper’s Act, or SJMHS’s Return to Work Program


Job Number: 00133495

Location: Chelsea, MI

Organization Name: Saint Joseph Mercy Health System

Facility: SJSEMI - SJMHS Chelsea Comm Hospital

Employment Type: Part time

Shift: Day Shift

Hours: 0