The Hartford Alternative Market Placement Technical Assistant-Small Commercial in CHARLOTTE, North Carolina

Title: Alternative Market Placement Technical Assistant-Small Commercial

Location: United States-North Carolina-Charlotte

Job Number: 1900418

The Alternative Market Placement department (AMP) functions as an insurance agency within The Hartford. We provide coverage options to meet the needs of our agents and small business owners for exposures that fall outside of Hartford’s Small Commercial appetite. The AMP team works with brokers and carriers to place and service these additional lines of business on small commercial accounts. We also provide access to Maxum Insurance (subsidiary) while still allowing for a total account solution within our policyholder services capabilities.


  • Provide direct support to New Business and Renewal Account Managers by processing transactions including endorsements, cancellations, invoicing and other policy request

  • Solicit information from brokers, agents and small business owners by email and/or phone to assist in the issuance of renewal and new business policies

  • Respond effectively and promptly to internal and external requests for information and competently prepares documents, policy information and files

  • Manage incoming personal and team email boxes using superior multi-tasking and priority setting skills

  • Responsible for consistently demonstrating follow-through and proper documentation of customer accounts

  • Serves as a technical resource, coach and trainer

  • Master new automation tools as they become available

  • Consistently exceeds quality and production objectives


  • Detail oriented and consistently demonstrates follow-through

  • Strong Written and Verbal communication skills

  • Critical thinking skills and ability to understand big picture

  • Demonstrates both breadth and depth in knowledge of functions and processes in their given area; regarded as an expert and the “go to” person in their given area

  • Consistently demonstrates a high level of energy, flexibility, and resilience in handling high volumes; demonstrates superior multi-tasking and priority setting

  • Takes initiative to increase expertise and to learn new skills and continually seeks self-development opportunities.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: Office Support

Primary LocationUnited States-North Carolina-Charlotte

Other Locations


Job LevelIndividual Contributor

Education LevelHigh School Diploma/GED (±11 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusNon-exempt


PostingFeb 13, 2019, 1:53:15 PM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.