DuPont Customer Service Representative in Central Federal District, Russia

Customer Service Representative (Job Number: CUS00002236)

Description

DuPont Transportation & Advanced Polymers (T&AP), a DowDuPont Specialty Products Division business, delivers a broad range of technology-based products and solutions to the transportation, electronics, industrial and consumer markets. T&AP partners with customers to drive innovation by utilizing its expertise and knowledge in polymer and materials science. T&AP works with customers throughout the value chain to enable material systems solutions for demanding applications and environments.

The Customer Service department supports clients during the order processes phase: from entering the order in the various systems up to the delivery of the product. The Customer Service department serves as the connection between the internal organization, clients and third parties, such as suppliers.

The Customer Service Representative is the interface Transportation and Advanced Polymers businesses, main Distributor partners and related value chain partners. The role exists to deliver highly reliable operational service excellence to these channel partners as agreed, while ensuring profitability to DowDuPont T&AP Business.

KEY RESPONSIBILITIES

  • Serve as the Distributor’s focal point for all operational needs, collaborating closely with commercial, Supply Chain and other functional partners across the value chain to meet business objectives while servicing the Distribution partners with excellence. On a day to day operational basis, represent the businesses’ interest and strategy towards the channel partners, and likewise represent the Distribution Partners’ valid requirements internally in DowDuPont.

  • Coordinate supply and service needs across an international network of internal and external partners in DowDuPont, the BPSC, outside of DowDuPont and across the businesses assigned

  • Order Receipt & Handling – handle routine and non-routine distributor order activities utilizing and following work processes, business strategies and best practices to ensure high quality service throughout the whole “Order To Cash Cycle”.

  • Provide Supply and Sales related services to our main Distributers in EMEA, according to the respective service standards agreed with these channel partners. This may include managing the Distributor’s demand, operating supplier portals, managing supply to Distributors (including Vendor Managed Inventory, if required), supporting electronic orders, following up on samples, etc.

Qualifications

  • Bachelor’s Degree

  • 2 years of relevant work experience in Customer Service, International Trade or Demand and Supply Planning.

  • Fluency in English & Russian (written & oral)

  • Effectively communicate and respond to different stakeholders involved in the process

  • Advanced knowledge of Microsoft Office Desktop applications

  • Experience with SAP R3

  • Strong analytical skills

  • Works independently, is self-motivated and accountable

  • Ability to work towards tight deadlines

  • Customer service mindset

  • Excellent planning & organization skills

LOCATION: Moscow, Russia

EQUAL EMPLOYMENT OPPORTUNITY

Equality is one of our guiding principles. Respect for people is intrinsic to our culture and an unshakable part of our Code of Conduct. We are recognized for this by our peers, our customers, our employees and independent organizations. We therefore actively encourage applications from all diversity groups.

COMPANY DESCRIPTION

DowDuPont Specialty Products, a division of DowDuPont (NYSE: DWDP), is a global innovation leader with technology-based materials, ingredients and solutions that help transform industries and everyday life. Our employees apply diverse science and expertise to help customers advance their best ideas and deliver essential innovations in key markets including electronics, transportation, building and construction, health and wellness, food and worker safety. DowDuPont intends to separate the Specialty Products Division, which will be called DuPont, into an independent, publicly traded company. More information can be found at http://www.dow-dupont.com/ .

Primary Location: EMEA-Russia-Central Federal District-Moscow

Organization: Transportation & Advanced Polymers

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.