SAP Senior Technical Quality Manager - Canberra Job in Canberra, Australia

Requisition ID: 211017

Work Area: Customer Service and Support

Expected Travel: 0 - 70%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

A Technical Quality Manager (TQM) works for one or several customers who have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Embedded. The aim of this role is to give customers a long-term relationship with fast-track access to SAP for topics related to solution operations, project success and adopting innovation in their SAP centric solutions.

As a TQM, you will work mostly on-site at our customer’s premises but also remotely if required, with close links to all relevant SAP teams and partners. You will act as SAP’s technical and/or engagement lead and Trusted Advisor within the customer’s organisation. You will architect service plans as per the customer’s needs, drive service delivery execution, and align with key customer stakeholders on engagement roadmap and value realisation to ensure customer success. Where relevant, you will also be expected to lead smaller-scale delivery projects.

RESPONSIBILITIES

  • Understand the customer’s solution landscape and business processes

  • Ensure customer success across SAP on-premise, Cloud, and innovation solutions

  • Drive customer value realisation arising from their SAP investment & engagement

  • Act as a trusted SAP Advisor within the customer organisation

  • Evaluate and understand the customer’s landscape and business process

  • Identify and manage top risks and issues, and drive them to resolution

  • Act as the go-to-person representing SAP on any related topics or issues

  • Create detailed engagement and service plans and drive their execution

  • Conceptualize, execute, and track service delivery projects

  • Coordinate involvement of SAP Services resources onsite and in the back office

  • Manage smaller-scale projects such as Pock and rapid prototyping engagements

  • Lead innovation, cloud, and cloud integration enablement and advisory

  • Advise customer on architectural topics including integration, security, scalability and availability of cloud solutions

  • Establish engagement governance and actively manage stakeholder expectations

  • Manage the engagement and/or project financials and staffing at operational level

  • Provide management and executive level reports to customer & internally

  • Actively contribute with expertise to SAP Digital Business Services community

SKILLS AND COMPETENCIES

  • Proven ability to engage senior mgmt. stakeholders on a project and business level

  • Excellent customer focus and active listening & communication skills

  • Technical account management experience

  • SAP functional or technical consultant experience

  • Strong business acumen and SAP industry knowledge (preferably Utilities)

  • Broad architect-level understanding of SAP on-premise and Cloud solutions and the NetWeaver technology.

  • Understanding of Cloud technologies, SAP Cloud Platform based development, SAP Leonardo / IoT / Machine Learning

  • Project management experience (PRINCE2 or PMI certification desirable)

  • Value identification and realisation skills desirable

  • Proven risk mitigation and escalation management skills

  • Fluency in English

  • Positive and proactive individual with drive to improve and succeed

  • Flexible, agile, comfortable with change, ambiguity, and working independently

  • Excellent networking and relationship building skills

  • Skilled team player able to influence others across different functional teams

  • Comfortable working in diverse and multi-cultural environment

  • Strong and methodical problem-solving ability

  • Excellent track record in delivering quality outcomes on time and within budget

  • Track record and ability in independent learning and acquiring new skills

  • Maintains focus and stays in control under stressful and challenging circumstances

  • Bachelor’s in computer science, Science, Mathematics, Engineering or similar

  • 5 to 7 years overall experience in the IT industry, with at least 5 years customer facing experience in SAP technology and/or applications

  • SAP Technology (e.g. Basis, ABAP, Cloud, HANA, IoT) experience preferred

  • A consulting or development background desirable

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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