Laboratory Corporation of America Customer Service Support Rep (1st Shift) in Burlington, North Carolina
LabCorp is seeking a Customer Service Support Rep to join our Infectious Disease lab team in Burlington, NC! Assays performed in our department utilize simple assays designed to detect viral nucleic-acid to complex sequencing tests for characterizing viral genomes.
This position will have first shift hours from 8:00AM-5:00PM, Monday - Friday.
Performs a variety of laboratory tasks in accordance with established policies, procedures, and regulations in a designated technical department.
Pulls reports from PROC and PLUS systems.
Performs specimen pending lists and audits with the goal of identifying and recovering missing specimens.
Inquire on specimens via email and messages in PROC
Reports and resolves problem specimens, sort red forms, and conduct any other tasks needed to ensure the departments specimen management needs are met.
Performs a wide variety of administrative/clerical duties including answering calls and data entry
Other duties as assigned by management.
High School Diploma or equivalent
1-3 years of experience in a customer service or specimen processing role
Previous lab and healthcare industry experience a plus
Strong computer skills with knowledge of Microsoft Office and Outlook
Data entry skills
Must be able to work in a team oriented and fast paced environment.
Monday - Friday 8:00AM-5:00PM
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.