The Walt Disney Company Digital Operations Coordinator in Burbank, California

Marvel is an entertainment brand defined by the stories and successes of our more than 8,000 incredible characters like Iron Man, Thor, Black Panther and Captain America. Based at the Walt Disney Studios in Burbank, California, Marvel Studios is one of the most successful movie studios in the world, today. The Marvel Cinematic Universe multi-film franchises, led by President Kevin Feige, is a universe filled with creativity, innovation and collaboration. At Marvel, you will be part of a team that helps propel our legacy into the future with vision as far-reaching as our stories.

The Digital Operations Coordinator will assist users with frontline technical support, assist in general department needs, and will support other Coordinators in the department with handling various requests. The primary function will be to assist the Post Production coordinator in handling localization requests, feature clip pulls, feature audio distribution and minor editing projects. The coordinator will also learn and assist in Licensing, Photography and Creative Content workflows. This requires coordination of multiple titles, projects, sources, locations and distribution methods. The positon requires great attention to detail and strong communication skills.

We will train the individual in the system that will be used for this position as well as the technical aspects of AV but ideally the candidate should have some working knowledge of AV, such as video codecs, audio formats and aspect ratios. This is preferred but not mandatory. Attention to detail and the ability to wrangle communication between many different users and roles is the priority.

Responsibilities :

Management of digital asset system:

  • Administration of company and user accounts, permissions and options within the system.

Managing workflow:

  • Coordinate source material flowing from the Studio and Productions to the creative vendors.

  • Coordinate cuts being moved from creative vendors to filmmakers and various teams within Marvel Studios and Disney.

  • Ensure all parties remain in sync during creative and finishing work.

  • Ensure all parties are following the defined workflow and proactively engage with them to train and ensure the workflow is being followed.

Facilitate secure data transfers from the DAM system to internal and external sources:

  • Provide front line communication, instructions and provide monitoring and assistance for internal and external sources to receive content from the Marvel DAM.

  • Apply appropriate watermarking, formats and codecs based on delivery requirements.

  • Follow up to ensure deliveries were completed successfully.

Assist in the organization of digital assets within the DAM system:

  • Work closely with Technical Services team to receive, send and archive content.

  • Assist in creating and editing the groups within Marvel’s DAM to facilitate organization of assets for easier access.

  • Add and edit attributes such as creator, status, notes for assets to maintain current and accurate asset status.

Provide front line support to users of the DAM system via phone and email:

  • Provide front line support for issues with login, forgotten passwords, training and walk through for assisting users with inserting and accessing assets

Basic Qualifications :

  • Experience with computers, including: Operating Systems (Macintosh and Windows), Browsers (Firefox, Safari and Chrome required)

  • Must be a capable multi-tasker

  • Very strong communication skills, and the ability to work well with different groups of people from various departments.

  • Very strong attention to detail

  • Must have strong organizational skills to maintain multiple tasks and the status of each daily.

  • Must be proactive and capable of using system and workflow knowledge to avoid issues before they disrupt workflow.

Preferred Qualifications:

  • Knowledge of AV such as codecs, aspect ratios and audio formats

  • Experience working with digital media, including: transcoding video, manipulating media in programs like Photoshop and Final Cut.

  • Familiar with various video and image formats including; TIF, PNG, JPEG, CR2, WMV, MOV, MP4, etc.

Required Education :

  • High School diploma or equivalent

Job ID: 649016BR

Location: Burbank,California

Job Posting Company: Studio Entertainment