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UnitedHealth Group Outreach Ops Trainer - Eden Prairie MN, Frederick MD or Brentwood TN in Brentwood, Tennessee

We have an opportunity for an Outreach Operations Trainer to provide oversight to training and documentation for new and existing employees for Practitioner Query, Provider Approval, Provider not Participating, Special Statuses and RADV.Spans & Layers. This role will execute training for 300resources across all locations (MN, MD, TN, Philippines). The position will be based in Frederick MD, Brentwood TN or Eden Prairie MN and travel will be required up to 25%. Travel will be scheduled and planned and can be from several days up to two weeks to complete training missions.

Primary Responsibilities:

Training Curriculum Design and Maintenance

  • Design and maintain effective training program(s).

  • Collaborate with appropriate resources (QA Team, Leads, ProgramOwners, management etc.) to determine learning objectives.

  • Conduct continual evaluation and modification of trainingprogram(s) in order to maximize training effectiveness.

  • Create and maintain appropriate training documentation, materials,and assessments.

  • Follow plan for professional development and actively seeks outopportunities to increase expertise

  • Own and manage the updates to all documentation across programs(Job Aids, SOPs, Policies, Controls, etc.)

Training and Facilitation Delivery

  • Manage and maintain a training schedule for learners.

  • Coordinate system accesses and training rooms prior to training sessions

  • Document all training sessions and track results of trainingassessments.

  • Conduct ongoing trainings as needed.

  • Leverage creativity and utilize a wide variety of methods topresent education and training programs that motivate others

  • Provide strong coaching and mentoring to learners for specificbehavior and skill development utilizing effective feedback and motivationalsupport techniques.

Training Effectiveness

  • Identify and monitor applicable metrics/data/trends to tracklearning effectiveness and recommend/drive changes to enhance learningoutcomes.

  • Engage with learners post-training to obtain additional feedbackon training effectiveness and measure understanding

  • Maintain and publish program and client reports as needed


  • Provide feedback to appropriate stakeholdersthroughout training

  • Be a role model. Demonstrate initiative, strong leadership, andeffective communication and presentation skills

  • On the spot comprehensive decision making

  • Comply with approved corporate policies and procedures.

  • Support a positive team environment

  • Build strategic partnerships

Required Qualifications:

  • 1+ years of experience working in a team leadership or special project role with ability to understand multiple programs and an understanding of the business process within each program

  • 1+ years of experience providing direct training in a variety of settings, such as live classes, 1 to 1 training and via videoconferencing

  • Experience creating and maintaining training documentation, materials and assessments

  • Proficiency with computer and Windows PC applications, MS Office Products (PowerPoint), and SharePoint, including the ability to learn new and complex computer system applications

  • Ability to travel 25%


  • Bachelor’s Degree

  • Experience handling multiple projects and/or tasks

Careerswith Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's bestwork.(sm)

Diversity creates a healthier atmosphere:UnitedHealth Group is an Equal Employment Opportunity/Affirmative Actionemployer and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, age, national origin, protectedveteran status, disability status, sexual orientation, gender identity orexpression, marital status, genetic information, or any other characteristicprotected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass adrug test before beginning employment.

Job Keywords: training, trainer, special projects, Brentwood, Eden Prairie, MN, TN, PowerPoint, curriculum design, outreach operations