Beth Israel Deaconess Medical Center Oncology Content Manager in Boston, Massachusetts
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Oncology Content Manager
Department Description:The Cancer Center at Beth Israel Deaconess Medical Center is renowned for exceptional cancer care and for pioneering discoveries that have led to powerful cancer treatment strategies. We offer the most up-to-date treatments, but we are not satisfied with the standard of care. Our physician-scientists aspire to the Standard of Cure™.
We also believe that success is measured one patient at a time. We respect the dignity, values, needs and opinions of each person we are privileged to treat. We help our patients and their families understand and weigh treatment options, and help sort through the medical and very personal decision-making process they face.
Ours is a team effort. We assemble leading experts to identify and deliver the best possible treatment plan for you. In our multidisciplinary clinics, our patients see all key specialists in one visit for easy access and coordinated planning. We offer a wide range of support services to help sustain you and your family during and after treatment.
Job Location:Boston, MA
Job Summary:Coordinates the strategic planning, implementation, and ongoing monitoring of projects for the Oncology Management System (OMS) Group and CCTO Pharmacists within the Cancer Center at BIDMC. Provides supervision and mentoring for OMS staff and CCTO Pharmacists. The OMS Manager is responsible for managing the adult chemotherapy order sets in the OMS, BIDMC's Chemotherapy Ordering System. The manager will work closely with Disease Program Leads in Hematology/Oncology to ensure order sets are reviewed and approved on a regular basis. The OMS Manager will work with Information Systems, Cancer Center Leadership, Pharmacy, Nursing, Cancer Clinical Trials Office, and other stakeholders to communicate and coordinate any/all development, maintenance, and management needs of the chemotherapy order entry application as it relates to the support of the chemotherapy order sets within the system. Facilitates decision making by governance bodies and provides project management of activities. This position involves interaction with medical staff, pharmacists, research and clinical nurses, research personnel, administrators and other Medical Center personnel.
Provides leadership in developing and implementing projects focused on redesign and revitalization of medical practice in the assigned unit. Works closely with senior administrators and clinicians to facilitate the team's work and manage the team's initiatives and projects. Maintains knowledge of organizational and departmental policies and procedures related to chemo and non-chemo administration.
Participates in testing, training, implementation and live support of the OMS application. Develops and implements policies and processes related to safety goals, standards for process, quality control and work flow of OMS regimen maintenance and creation.
Manages multiple complex projects simultaneously. Provides guidance and coaching to operational project leaders and sponsors. Develops successful team culture and ensures all departmental processes are efficiently and effectively applied.
Responds to and manages urgent systems issues. Will periodically be required to carry the OMS Pager and work collaboratively with IS and Pharmacy to resolve time-sensitive system functional questions to ensure patient care is not disrupted. Able to resolve complex issues in real time.
Interfaces with Patient Care Services (PCS) and Pharmacy through collaboration with the Chief Pharmacy Officer and other pharmacy leaders; operationalizes core values of the organization; develops and sustains excellence in clinical pharmacy practice; serves as a member of applicable committees and leadership forums.
Interfaces with the Cancer Clinical Trials Office (CCTO) through collaboration with the CCTO Director and other CCTO leaders; operationalizes core values of the organization; develops working knowledge of CCTO processes as related to trial activation and maintenance; serves as a member of applicable committees and leadership forums
Directs and facilitates project team meetings and governance meetings. Updates action plans routinely and promotes accountability in individuals to ensure timely task completion. Maintains accurate documentation of team minutes and action items.
Will be required to serve as individual contributor within the group taking a portion of OMS and CCTO Pharmacy work tasks as well as providing assignments for team members.
Ensures appropriate project prioritization and requests for resources and ensures projects are appropriately managed and delivered on time, within budget, to meet the strategic and operational needs of the department. Helps identify process flow and facilitates its documentation (current/future state).
Designs data collection methods and data analyses to support team efforts. Participates with Department Management, senior administrators and User Rep(s) in program planning, budget assumptions and initial space planning/fit testing/schematic layout.
Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None
Bachelor's degree in Nursing or Pharmacy required. Master's degree in Business Administration, Healthcare Administration, Informatics or related field preferred.
License Registered Nurse required., or Registration Massachusetts Pharmacist required.
3-5 years related work experience required and 0-1 years supervisory/management experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Clinical and research oncology experience at an academic medical center is preferred.
Prior experience in Clinical Research and/or Chemotherapeutics.
Decision Making:Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving:Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Independence of Action:Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
Written Communications:Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications:Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Knowledge:Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
Team Work:Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service:Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus