IQVIA Field Service Engineer - Novasyte in Boston, Massachusetts
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Field Service Engineer
Qualified Field Service Engineers will be tasked with overseeing software installations, upgrades, preventative maintenance, and other medical device service-related projects in the hospital setting.
Field Service Engineers will oversee and manage service product implementations through to completion, inclusive of supervising support staff, managing deadlines, and ensuring timeliness of project completion. Prior experience in a supervisory or managerial role is desired. Prior experience as a Biomedical Technician within a medical environment is preferred, but not required. Experience repairing, performing software upgrades, preventative maintenance, and troubleshooting on equipment is needed.
This role has the potential to include national and regional travel to support accounts. There is also a potential need to complete administrative tasks from home. Any work that is completed must also be appropriately documented and reported against.
Perform software upgrades and troubleshooting on medical equipment
Conducts conference calls and planning with customers regarding project needs and timelines
Oversees and manages support staff during implementation of service products
Serves as primary interface with the hospital customer during service product implementations
Maintains project records and ensures efficiency, accuracy, and completeness of implementation of service products and records
Ability to disassemble and reassemble complex equipment for repairs
Unload and organize equipment
Communicate effectively with team members and hospital personnel on progress and needs
Provide detailed reporting on daily and weekly progress
Associates or Bachelors degree in Engineering, Computer Sciences, Electrical Technology, or Biomedical Technology desired
1-5 years’ experience performing installations of medical equipment and software applications
Biomedical Technician, Electronics Technician, Electrical Technician, Mechanical Engineering, or Repair Technician experience desired
Ability to perform troubleshooting of hardware and software
Prior management or supervisor experience is desired
Strong written and verbal communication skills
Intermediate computer skills required: proficient in email, Microsoft Office, basic software, and time and expense systems
Ability to travel up to 100% (Monday through Friday)
Able to work 40 hours per week
Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at email@example.com_ to arrange for such an accommodation.
At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.
Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.
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