Kelly Services Field Service Engineer in Billerica, Massachusetts
Our customer is a dynamic, growing company at the leading edge of technology that makes semiconductor devices smaller, faster, more powerful and help improve the quality of our lives. Their technology and customer support teams install and maintain sophisticated electro-mechanical machinery for world-wide customers. They offer an exciting opportunity for you to join our team and build a future.
Working in a clean-room environment, perform field installations, start-up, preventative maintenance, troubleshooting, repair, upgrades, and modifications on complex electronic / electro-mechanical semiconductor capital equipment at global customer locations.
Assess complex product/equipment performance based upon field data; recommend and track status of modifications or improvements
Complete related documentation and write BKM's, (best-known-methods), for installation or preventative maintenance procedures for equipment.
Manage failure analysis for returned parts between vendors and provide updates to customers.
Coordinate with factory personnel or other technical and internal resources to accomplish customer required work.
Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety-first mentality.
Participate in escalation meetings to track and drive solutions for customer support operations and provide updates.
Represent the company in front of the customer in a professional and proactive manner to ensure customer satisfaction and company profitability.
Associates degree, (Bachelor's degree preferred), with 2 or more years of relevant experience troubleshooting/repairing complex electro-mechanical equipment, (prior semiconductor equipment preferred).
Candidate must possess a valid passport and be able to travel approximately 30-35%, including world-wide travel.
Must be able to work in a clean-room environment.
Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls preferred.
Excellent communication, (written and verbal), and customer service skills.
Proficiency using MS office, (Outlook, Excel, PowerPoint, Word).
Self-motivated individual with ability to work alone and/or with limited supervision.
Candidates selected will be required to complete a drug-screening and background check
Why Kelly ® ?
Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
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