Autodesk Customer Service Technical Support Specialist in Beijing, China
Customer Service Technical Support Specialist
Location: Beijing- China
Job ID: 19WD32162
The Technical Support Specialist will convey an urgency to resolve customers problems; reflect a positive, friendly and professional disposition during support calls and in writing; and will follow up to ensure that their suggestions are understood and applied by the customer.
Using troubleshooting and communication skills, this role focuses on solving client software installation and licensing issues. Issues need to be properly analyzed, documented, and resolved, creating an outstanding customer experience and enhancing the team's knowledge
This role reports to a Support Manager and requires the use of good judgment, critical thinking, risk tolerance, and independent decision making when managing caseload
Research, troubleshooting systems and programs, and identifying program and system conflicts that may be preventing clients from installing, licensing, or using Autodesk software.
Functional knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
1 or more of these languages competencies: English, Mandarin, Japanese, Korean.
Strong written and verbal communication skills
Customer service experience
Ability to be flexible and learn quickly in a fast-paced environment
Strong attention to detail
Ability to manage multiple priorities
Experience using Autodesk products preferred but not required
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Job: *Customer & Product Support
Title: Customer Service Technical Support Specialist
Requisition ID: 19WD32162
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.