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Cisco Business Operations Manager - CX GChina Operations in Beijing, China

Business Operations Manager - CX GChina Operations

  • Location: Beijing, China

  • Additional Location(s) Dalian

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1258324

What You'll Do:

The charter of APJC CX Operations team is to plan, execute and accelerate the Financial and Business Performance of the APJC CX region and orchestrate and enable the transformation of the APJC CX region into the desired Future State.

The key focus area for the Business Operations Manager is to support their allocated theatre/function to accelerate business performance and successfully deliver on their commitments to profitably grow the CX business.


Partners with business leaders to proactively provide expertise in constructing revenue and margin forecasts, recommendations and strategic plans based on business data.

Manages, leads and monitors business analytics to achieve overall business and company objectives, including improvement in Financials.

Delivers business insights and recommendations leveraging analytics, predictive modelling, observations & business knowledge.

Enables operational improvement through the strategic management and analysis of business drivers and practices.

Drives change through collaboration on the strategic development and management of performance measurements and control systems.

Who You'll Work with:

The position will support theatre CX leaders with business performance acceleration and business transformation.

Partnering with Operations team members and collaborating with cross-functional teams to drive business improvement, evolve insights and analytics, identify business trends, issues, challenges, and recommended actions.

Who You Are :

You are a team player who can be a trusted advisor to the business. You have the ability to influence cross functionally and at the Executive level. You are able to think outside the box, take the lead in developing business solutions and be a change agent. You are proficient in the details of running a business and able to connect to the big picture.

Minimum Requirements:

Bachelor degree with at least 5-10 years’ experience in a large multi-national company with exposure to various aspects of the business

Ability to work in matrix organisations, prioritise what is important to the business and influence decision makers to achieve desired results

Excellent written/verbal communication – proficient in English (and other languages as applicable to business theatre supported).

Very strong analytical skills to identify trends & patterns in datasets and interpret, synthesize, and communicate insights.

Strong mastery of Excel, Power point. Knowledge in Business Objects, and other financial tools is beneficial.

Must have experience in participating as a key member in a cross-functional team and/or international projects or programs of high complexity.

Experience and understanding of CX/Services and Finance organization, processes, and policies are a strong plus. Including knowledge of back office systems to support the business.

Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.