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UnitedHealth Group Senior Business Analyst in Bangalore, India

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Complex Care Management (CCM) Platform Development & Management team delivers a variety of services in which the skill set of a Senior Business Analyst is required. Skills such as analysis, requirements and solution development, process optimization, support across development lifecycle and completion of critical artifacts are needed to support the growth of OptumCare’s Care Services organization.

Primary Responsibilities:

  • Support required phases of Business readiness on one or more programs. This can include:

  • All phases of User Acceptance Testing (UAT)

  • Test different environments following a new release of code

  • Test different environments following a new migration of data

  • Provide support to end –users following a business deployment

  • Other activities as identified to lead to a successful business deployment

  • Act as a support all phases of agile software development to include initiation, design, development and testing

  • Create User Acceptance Testing Scripts, Scenarios and Business Process flows to be used in UAT sessions

  • Work with product owners and business stakeholders to gather, develop, document / write and validate business needs, requirements and specifications

  • Participate in and / or lead, as appropriate, process / workflow analysis and enhancements to support requirements

  • Participate in and / or lead, as appropriate, User Acceptance Testing focus group sessions

  • Discuss and resolve business, data and process issues within the team(s), across stakeholders

  • Synthesize results and communicate results to the team, program leadership and end user volunteers

Required Qualifications

  • Bachelor's Degree (or higher) or a High School Diploma / GED and 5+ years of experience working as a business analyst

  • 2+ years of UAT experience

  • 3+ years of documenting business process (example: Visio)

  • 3+ years of experience working with end users or customers

  • 3+ years of demonstrated experience as a Business Analyst

  • Experience gathering and documenting requirements, user stories and supporting solution design

  • Ability to utilize the following platforms: Microsoft Word (create and edit documents), Microsoft Excel (formulas and graphs), Microsoft Visio (creating business flows using swimlanes), and Microsoft PowerPoint (create presentation)

  • Working knowledge of relational databases, database structures, & data mapping

  • Work hours aligned to eastern/central time zones

Preferred Qualifications:

  • Healthcare experience

  • Experience in Agile development

  • Experience with SalesForce

  • Experience Healthcare EMR applications

  • UAT experience

  • Experience with working on a virtual team

Soft Skills:

  • Ability to influence course of action with diplomacy and tact when others are directly accountable for outcomes

  • Ability to manage multiple tasks and priorities in a matrix environment

Required Qualifications

  • Bachelor's Degree (or higher) or a High School Diploma / GED and 5+ years of experience working as a business analyst

  • 2+ years of UAT experience

  • 3+ years of documenting business process (example: Visio)

  • 3+ years of experience working with end users or customers

  • 3+ years of demonstrated experience as a Business Analyst

  • Experience gathering and documenting requirements, user stories and supporting solution design

  • Ability to utilize the following platforms: Microsoft Word (create and edit documents), Microsoft Excel (formulas and graphs), Microsoft Visio (creating business flows using swimlanes), and Microsoft PowerPoint (create presentation)

  • Working knowledge of relational databases, database structures, & data mapping

  • Work hours aligned to eastern/central time zones

Preferred Qualifications:

  • Healthcare experience

  • Experience in Agile development

  • Experience with SalesForce

  • Experience Healthcare EMR applications

  • UAT experience

  • Experience with working on a virtual team

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