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UnitedHealth Group Customer Service Representative in Bangalore, India

JOB SUMMARY -

The Provider Data Specialist is responsible for various activities related to the provider network database which may include any or all of the following: database maintenance, reporting and extracting data for various reports and analyses, initiating database improvement. Provider Data Specialists develop and maintain standards for database integrity and quality assurance, coordinate corrective activities to clean database and retain users, and manage communication processes with other departments regarding database improvements. Other responsibilities include conducting audits and providing feedback to reduce errors and improve processes and performance, maintaining current provider data to ensure the quality of the network, and may be responsible for representing the provider network area on company IT projects, reporting and tracking provider calls and complaints, or for the support, coordination, and production of the paper directory cycles.

Customer -

• Interacts occasionally with UHC SMEs and BAs on a need basis

• Interacts directly with Project Lead and Internal BAs and any other internal stakeholders for effective completion of project

Financial -

• No direct financial responsibility

Job Title: Customer Service Representative

JOB SUMMARY -

The Provider Data Specialist is responsible for various activities related to the provider network database which may include any or all of the following: database maintenance, reporting and extracting data for various reports and analyses, initiating database improvement. Provider Data Specialists develop and maintain standards for database integrity and quality assurance, coordinate corrective activities to clean database and retain users, and manage communication processes with other departments regarding database improvements. Other responsibilities include conducting audits and providing feedback to reduce errors and improve processes and performance, maintaining current provider data to ensure the quality of the network, and may be responsible for representing the provider network area on company IT projects, reporting and tracking provider calls and complaints, or for the support, coordination, and production of the paper directory cycles.

Customer -

• Interacts occasionally with UHC SMEs and BAs on a need basis

• Interacts directly with Project Lead and Internal BAs and any other internal stakeholders for effective completion of project

Financial -

• No direct financial responsibility

Job Title: Customer Service Representative

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