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Bakersfield Heart Hospital Patient Access Registration Associate in Bakersfield, California

The associate is responsible for pre-admitting/admitting/transferring and discharging patients in all areas of the hospital. The associate accumulates and enters all necessary demographic, clinical and billing information in the computer system with timeliness and accuracy. Back up to Concierge and Resource Scheduling. Authorizations, insurance verifications and maintaining knowledge of insurance contracts, out of network contracts and working closely with physicians’ offices.

This position is also responsible for all switchboard functions of receiving incoming calls, paging, placement of outgoing calls and monitoring various alarm systems. Also acts in the capacity of a cashier. This position requires exceptional customer service skills in addition to proficiency in PBX functions and admitting functions. Must have the ability to work with minimum supervision. Additionally, any other Business Office functions/projects as directed.

Pre-admit, admit, discharge and transfer patients in all areas of the hospital, explain policies, responds to questions related to patient registration, and gather all necessary information and patient signature on required forms according to hospital policy and procedures

  • Ensures 98% accuracy in documenting patient demographic and financial information in the hospitals registration / ADT system.

– Assigns patients being admitted to their room, notifies designated nursing station of patient’s arrival and arranges transport of patient to their room

– Notifies appropriate outpatient departments when the patient has arrived and provides directions to the destination

– Performs pre-admission functions as defined in hospital policy

– Performs pre-certification/benefit verification processes in an efficient and timely manner

– Greets patients, families, and visitors arriving on all areas in a friendly, courteous manner

– Serves as liaison with clinical departments, patients and families regarding admission and registration processes

In collaboration with inpatient admission, OR, Cath Lab, Radiology and other departments, coordinates the booking and scheduling of patients and transmits bookings to concierge throughout the shift

– Actively solicits information from patients, doctor’s office staff and insurance companies to complete the Admission Questionnaire form and insurance pre-certification information and authorization for the visit

  • Performs scheduling functions as directed by management.

    • Always receives calls promptly and courteously and forwards appropriately, timely and accurately

    • Always displays a courteous and professional tone at all times

Always receives calls promptly and courteously and forwards appropriately, timely and accurately

  • Always displays a courteous and professional tone at all times

Assists in developing recommendations to maintain efficient and

effective admission/ registration processes

– Assists in developing recommendations to maintain efficient and

effective pre-certification/benefits verification processes

– Assists patients/families with storage of patient’s valuables in

hospital safe according to hospital policy

– Performs other duties as directed to provide the most efficient

service to the hospital in a manner which supports the overall

  • Education: High School graduate, or equivalent required; two-year degree a plus.

  • Experience: 1-2 years in related field; health care experience preferred. Three (3) years customer service experience.

  • Essential Technical/Motor Skills: Able to manipulate various electronic and mechanical devices found in the business office such as calculators, computers, copiers, fax machines and scanners.

  • Interpersonal Skills: Able to interact and communicate in English, both orally and written, with all levels of staff and the public in a courteous manner. Ability to work individually and in a team setting.

  • Essential Physical Requirements: Able to lift boxes of paper and files; move light furniture or other objects; extensive walking, standing or sitting.

  • Essential Cognitive Abilities: Ability to work well under continuous stress; able to express concepts clearly and concisely; able to maintain concentration and be attentive to details for extended periods of time.

  • Essential Sensory Requirements: Able to listen and able to read and interpret information quickly in written, tabular or graphic form; extended periods of computer interaction.

ID: 2019-1113

External Company URL: stacy.williams@bakersfieldheart.com

Street: 3001 Sillect Ave

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