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IBM Watson Health - Systems Lead, NM in Austin, Texas


IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!

Your Role and Responsibilities

The Systems Manager is the lead technical resource that acts as a single point of contact between the technical team and the business and customer teams. This role will ensure that the Data Warehouse infrastructure is implemented in the appropriate manner from a technical perspective to support the overall Data Warehouse solution.

The Systems Manager will interface with multiple internal and external teams to understand the solution requirements and coordinate the appropriate setup, configuration, and troubleshooting of issues.

The Systems Manager works with application and other support resources to ensure installation, routine maintenance, upgrades and daily support of the server, network, storage and other interfacing systems.

Candidates will have access to highly sensitive public record information and as a result all new hires and current employees in positions of this level will be subject to periodic background checks.

Essential Responsibilities

  • Work with internal business and customer teams to understand solution requirements.

  • Collaborate with business units, data owners and IT to successfully implement the customer solution.

  • Ensuring the setup, configuration, maintenance, and troubleshooting of a custom Data Warehouse infrastructure consisting of, but not limited to Windows/Linux application servers, Oracle Exadata, Oracle Exalogic, ZFS storage appliances, in an accurate and timely manner.

  • Interface with the business and customer teams pertaining to all technical matters.

  • Provide necessary status updates and monthly reports to the business and customer teams.

  • Create necessary delivery estimates.

  • Translate complex functional, technical and business requirements into architectural designs and ensure that the technical teams act on those designs.

  • Coordinate with Delivery Project Manager and Business Analyst to project scope and compile delivery estimates.

  • Continually review and suggest improvements to the Data Warehouse processes, policies, and vision and explore new and emerging technologies.

  • Display a demonstrated ability in communicating the overall customer data architecture to both technical and business constituencies.

  • Performance Management & Monitoring - Implement and manage processes and applications to proactively monitor the health and welfare of IBM Watson Health technology environments to address concerns and issues before they happen.

  • Infrastructure Availability Management - Develop and manage processes designed to meet or exceed services levels for infrastructure availability.

  • Capacity Management - Create and manage forecasting processes designed to ensure platform capabilities are adequate for business environment needs.

  • Maintenance & Configuration Management - Ensure effective processes are in place to continuously refresh platform, maintain proper OS levels, and proactively apply security patches

Required Professional and Technical Expertise

  • 8+ yrs of Data Center exp working with networking, storage, and computer platforms.

  • 6+ yrs of Windows and Linux system administration exp

  • 3+ yrs of exp with one or more of the following database engines: (Teradata, Netezza, Oracle, SQL Server) and/or one or more of the following ETL tools: (SAS, Informatica, InfoSphere, Ab Initio).

  • 7+ yrs exp building and maintaining successful working relationships with external customers.

  • 3+ yrs exp working with hardware vendors. Examples include IBM, Oracle, EMC, etc.

  • 6+ yrs in software development or solution architecture role.

  • 5+ ys exp working as a technical project manager.

  • Experience with multiple hardware platforms and devices from HP, Dell, Cisco, Oracle, Teradata and other industry standard providers.

  • Experience with enterprise software packages in regard to installation, sizing, and integration.

  • Ability to use MS Project and Visio

  • Proven knowledge of estimation processes.

Preferred Professional and Technical Expertise

  • 4-6 Years’ experience with Oracle Enterprise Manager, Oracle Exadata, Oracle Exalogic.

  • 1-3 Years’ experience with system monitoring tool SolarWinds Orion.

About Business Unit

IBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors. We aspire to improve lives and give hope by delivering innovation to address the world’s most pressing health challenges through data and artificial intelligence insights.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.