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IBM Productivity Applications Specialist in AUSTIN, Texas


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities

The Toolbox@IBM Team core objective is to Discover, Deploy and Develop communities of support for Toolbox applications in partnership with our key internal and external stakeholders in support of the System & Tools mission to

  • Create a productive environment for IBMers

  • Enhance our ability to attract & retain top talent

  • Drive culture change, promoting speed and agility

  • Protect IBM's data (& that of our customers)

Job Description:

The Toolbox@IBM team is changing the way IBMers work with various tools that encourage collaboration. You will play a key role in building trust and adoption between the IBMer and our applications by being a champion of the IBM journey. You will work closely with our applications' support teams and the product owners to identify opportunities and create solutions. Being a part of the Toolbox@IBM team, we’re looking for you to bring in a positive attitude and cultivate a healthy environment from the start.

Job Duties:

  • Responsible for managing corporate infrastructure such as: Productivity services (eg. O365, Box, Code42, IBM Watson Media, Trello, Adobe, Mural, 1Password)

  • Reviewing system notifications/logs for pro-active correction of issues

  • Data gathering and analysis to enable install and license provisioning compliance

  • Develop/streamline process to support IBMer team growth

  • Develop/integrate new features/functions to improve application performance and adoption

  • Your comfort zone should be in technical environments, such as analyzing complex multi-system issues

  • Process oriented and ability to execute IT projects

If you are looking for a challenge in the growing tech environment, this could be just what you’re looking for!

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.


Required Professional and Technical Expertise

  • Knowledge on PC/Mac/Linux

  • A minimum of 2 years’ experience in technical administration and troubleshooting

  • Passion for customer service

Preferred Professional and Technical Expertise

  • Ability to troubleshoot laptops, desktop, mobile devices on-site or remotely

  • Familiar with Microsoft Office Suite and data tools such as Box and CrashPlan

  • Familiarity with Agile methodologies and principles, experience in an Agile team

About Business Unit

The Office of the Chief Information Officer (CIO) owns IBM’s IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.