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IBM IT Specialist in AUSTIN, Texas


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities

IBM CIO's mission is to create a productive environment for IBMers, continuously improving the work experience. Toolbox@IBM provides IBMers with a wide range of desktop and software-as-a-service (SaaS) tools that help with desktop backup, collaboration, design, DevOps, incident management, and Agile tracking and planning tools.

Our Toolbox@IBM ProdApps team is looking to add a Cross Systems Services Specialist to the team providing critical support and end user engagement for our centralized Jira@IBM and ZenHub@IBM offerings. This role will provide key support in the ongoing daily operations of these two strategic tools, engaging end users, building and maintaining robust end user communities. The Cross Systems Services Specialist will provide insight to common issue and usage trends and will facilitate the Jira@IBM Sponsor User Council and ZenHub@IBM User Guild to engage key users in managing and enforcing tool governance.

Do you have an empathetic ear and an eye on the future? If so, in this role you will able to be creative and use your innovative problem-solving skills and a willingness to take responsibility for the day-to-day administration of our application support queues and end user engagement initiatives. You are looking for continual growth, can think strategically and perform tactically, and wants to make a positive difference that ripples through the organization.

Job Duties:

You will have the experience or the capacity to learn quickly and apply the following technical skills:

  • Familiarity with and/or experience using Issue Tracking tools such as Jira Software and ZenHub

  • Application User and Group Management

  • Managing user requests for application customization, integration, and migrations

  • Communication with user communities regarding, support tickets, unplanned outages, and maintenance windows

  • Developing and maintaining application governance and end user training documentation

  • End User support and training

You will possess the following Soft Skills

  • Facilitating End User Engagement activities

  • Experience working in a collaborative Agile environment

  • Excellent problem solving and process implementation skills

  • Ability to work with cross-functional teams

  • Strong written and verbal communication skills

  • Self-directed and accountable

  • Fearlessness in the face of the unknown

  • Enthusiastic approach to challenges

  • Willingness to partner with our IT staff to coordinate infrastructure maintenance and system migrations

  • Ability to work independently across functions and work with all levels of users and management

Rock Star Candidates will also come pre-loaded with

  • Agile Project Management knowledge/experience

  • Understanding of Site Reliability Engineering

  • Wicked sense of humor and outside interests, because all work and no play is boring

Periodic travel may be required.

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.


Required Professional and Technical Expertise

  • Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, and/or work/military experience

  • Experience in an agile environment

  • 2 plus years in an IT customer facing role.

Preferred Professional and Technical Expertise

  • Experience in Database and/or Server Administration

  • Experience managing VMWare ESXi

  • Linux Terminal skills

  • Experience administrating Jira Software or ZenHub Enterprise

  • Experience with New Relic or Pager Duty

  • Familiarity with Google Web Store / Firefox Add Ons

About Business Unit

The Office of the Chief Information Officer (CIO) owns IBM’s IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.