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Lone Star Circle of Care Front Desk - Family (North Austin, TX) in Austin, Texas

Performs a variety of duties that are clerical in nature. Under general supervision, exercises some discretion and makes routine decisions based on existing guidelines. Frequently interacts with Providers, Nurses, and Medical Assistants.

Patient Support:

  • Provides initial customer service to all patients including; but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the NextGen software system for patient information, and creating patient files

  • Provides conflict resolution and responds to patient grievances

  • Creates and maintains confidential patient files and records; files accordingly

  • Float to other LSCC facilities as needed and required

  • All other duties as assigned

Payment/Insurance Processing

  • Facilitates patient check-in and check-out. Explain payment options, including sliding scale fees, Medicare, Medicaid and other forms of payment assistance

  • Collects and posts patient payments; prepare deposits and follow established cash handling procedures

  • Completes patient intakes, income screenings, and conducts insurance verifications and authorizations


  • Staff Members and Directors shall deal with patients, providers, colleagues, and other internal and external LSCC contacts honestly, professionally and with empathy, following the principles of AIDET (Skill at a Glance) and the Language of Caring Overview (Staff). Staff Members and Directors shall demonstrate honesty and integrity in all LSCC business activities and work scheduling

  • Following the principles of AIDET and Language of Caring, Staff Members and Directors are expected to treat one another with respect and courtesy, understanding that each Staff Member and Director has special talents and capabilities necessary to fulfill LSCC’s Mission, Vision, and Values.

  • Principles of AIDET (Acknowledge, Introduction, Duration, Explanation and Thank You) at all times with patients, colleagues, visitors and leadership

  • The Language of Caring skills are versatile life skills that enhance communication and strengthen relationships that apply to all of us, whether we serve patients and families directly, or we serve the people who do—our internal customers.


  • High school diploma or GED

  • Minimum of six (6) months of experience working in a professional administrative or related capacity


  • Prior medical office and/or healthcare setting experience

  • Prior customer support experience

  • Proficiency with MS Office Suite (Word, Excel, and Outlook)

  • Bilingual English/Spanish language skills

External Company Name: Lone Star Circle of Care

External Company URL:

Street: 11111 Research Blvd