Ceva Logistics US Inc Director Operations - Seattle, WA in Auburn, Washington

CEVA Logistics, one of the world's leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Over 41,000 dedicated employees, working in 17 regional clusters around the globe, deliver operational excellence- to provide viable answers to the most challenging supply chain questions. We operate nationally throughout the U.S. with opportunities throughout the nation. Our North American headquarters are located in Houston, TX. CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management. JOB SUMMARY: The Director of Operations is accountable for providing strategy for all aspects of multiple high-volume supply chain/logistics operations to ensure consistent high-level service quality and customer satisfaction, profitability, cost efficient operations, and compliance with company policies and procedures. Ultimately Responsible for management oversight of the delivery of services, attainment of profit objectives, business expansion, safety, quality, development of human resources, and the adherence to policy and procedure and statutory regulations. Key Accountabilities: Lead strategy to develop, implement and monitor improvement programs in cost reduction, revenue growth, quality improvement, safety and best practices across established and new contracts. Be the primary point of contact and build long-term relationships with customers Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of corrective actions according to customer needs, KPIs and SOW Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis to aid customer retention Responsible for working with the Sales team to on board and integrate new clients and developing existing client relationships Serve as liaison between the customer and internal operations teams Develop, foster and grow positive and professional relationships with executive level customers and colleagues. Provide leadership in coaching, mentoring, personnel selection, professional development and oversight of operations management within company guidelines. Lead and manage business case justification for capital and the deployment / allocation of existing and new assets. Develop and implement strategy for the start-up of new operations. Lead, direct and manage multiple high-volume logistics/supply chain operations within a given industry or region. Accountable to maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending customer matters. Full accountability for P & L of sites in area of responsibility. Review, analyze and present management and financial reports, budgets, expense reports and forecasts for facilities under responsibility to Senior Leadership. Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities. Education and Experience Bachelor's Degree in Logistics, 3PL, Transportation or equivalent is strongly preferred (may consider relevant work experience in lieu of a degree) / Master's Degree is preferred. Minimum ten to twelve years managing a large logistic operation or Warehouse/Transportation facility required. Minimum seven years in a leadership role required with some experien