Hard Rock International MGR - ROCKTANE GAS AND CARWASH in Atlantic City, New Jersey
Oversees the overall daily operation, monitors profitability goals, ensures guest service standards are followed, supports team member development, deploys training programs, shops for quality control, controls inventory, helps to purchase gasoline, and more.
Creates an atmosphere that induces guests to make ROCKTANE their choice for gas station and car wash needs; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Ability to manage a gas station, car wash and retail store operation efficiently, maintain daily records, monthly inventory documentation, receiving and payroll.
Vendor communication – Purchasing, payment, delivery and sell-thru follow up. New product research and acquisition.
Maintaining a clean, safe environment to ensure the gas station, car wash, and retail store are reflective of the first-class standards of Hard Rock.
Ensure that all equipment is properly maintained and in good working order by utilizing preventative maintenance programs.
Cash handling, fuel transactions, departmental Standard Operating Procedures.
Convenience store product mix, product flow and order schedule, quality issues and markdown opportunities.
Assists in building business/market share by thinking of new ways to promote the company and new programs that will bring in business, and by participating in local events to increase sales and profits.
Ensure and maintain proper inventory and core retail items are available at all times to maximize sales.
Assist in monitoring and reporting operating budget and (monthly profit & loss statement review).
Set appropriate gas and retail prices based on HRI pricing and local market comparison.
Balance staffing levels and labor costs to achieve a cost-effective plan; monitor and control labor expense using established methods to meet goals.
Communicate updates and programs to management and staff.
Ensure ROCKTANE is well maintained and visually aligned with Hard Rock standards and directives.
Achieve an environment that delivers an amplified guest experience through proper team member training and analysis of guest feedback.
Enforce proper receiving and inventory procedures at the store level.
Oversee and assist in the training of team members in all gas, car wash and retail POS and operating requirements.
Operate POS Systems (Agilysis), Bally’s CMP, and other related systems in the car wash/gas station industry.
Ensure proper staffing on an ongoing basis. Overseeing recruitment, selection, orientation, growth, and retention of staff.
Promote internal development for Supervisors and above using development planning tools and measurable goals.
Responsible for service standards through shop reports, quality standards and inspections.
Abide by and enforce all applicable Hard Rock Hotel & Casino policies and procedures.
Other duties as assigned.
This knowledge and these abilities are typically acquired through at least 3 to 5 years of experience in supervising others in gas, car wash, retail/convenience store or restaurant management. Experience in analysis of business and product sales to make sound buying decisions, and experience in gas, retail or restaurant operations management required. College degree preferred.
Requisition Number: 2019-6773
External Company Name: Hard Rock Cafe International (USA), Inc.
External Company URL: www.hardrock.com
Street: 1000 Boardwalk