Georgia Employer TECHNICAL SUPPORT ENGINEER in Atlanta, Georgia

OverviewContribute to a safer, secure and more sustainable World! At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose - to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.ResponsibilitiesIn this role at the UL Identity Management and Security Division, you will focus on assisting customers to implement the latest payment technologies using UL's test and validation platforms. Due to the high level of complexity in these system environments there is a need for strong analytical skills to pinpoint root causes of test issues reported by our customers.You act as the main technical problem solver in between customers, first line support teams, software engineering teams and the relevant external industry body. You will provide clarity in the dynamic context of global technology vendors who are completing their implementation projects using UL's test and validation platforms.You are an engineer with strong communication skills and with a solid understanding of the relevant technical product industry standards. You will work in close collaboration with the software engineering teams and the role includes using your technical knowledge and experience t o expand our technical knowledge base on the platform, industry standards and test cases. Additionally, the position contributes to knowledge sharing and product improvement across product teams to enable our Tier 1 global customers to optimize their business.* Taking ownership of customer issues reported and tracking them through resolution* Technical analysis of findings reported to the customer support team* Efficiently browse and interpret technical product specifications* Perform root cause analysis in complex system environment and following standard procedures to escalate unresolved issues to appropriate internal teams* Communicate analysis results and arguments in a structured manner, with clear understanding of the responsibilities for issue resolution* Generate management reports on support metrics* Communicate defects and continuous improvement input to software engineering teams* Continuously improve our technical knowledge base* Identify customer needs and provide input to product development roadmaps Qualifications* 3+ years of relevant working experience* Experience working in the Payment Industry having knowledge with: EMV, ISO 8593, Transaction Flow, Clearing and Settlement, and 3DS is a plus* Experience with web application back end systems* Strong Interpersonal skills* Excellent collaboration and team player skills* Analytical with mindset of getting things done* Dares to question and challenge* Bachelor's Degree