United Technologies Corporation Service Excellence Platform Architect in Atlanta, Georgia
Job ID: 01344555
Country: United States
Category: Information Technology
Job Type: Full Time
United States of America
CAG23: DLS VRF- Atlanta 3300 Riverwood Pkwy , Atlanta, GA, 30339 USA
Carrier is seeking an experienced and motivated individual to join the Corporate IT staff to create, implement, and support key elements of our Service Excellence strategy.
This position will leverage our ServiceNow instance to Innovate, Integrate and Expand our technical service offerings by providing functional direction, establishing SDLC standards, and expanding our functional capabilities. The ServiceNow Platform Architect researches and proposes architectural, integration and platform solutions to meet corporate roadmap goals and strategic plans; ensures that all development activities are executed in a controlled manner; and serves as a mentor to junior developers.
This role is also responsible for participating in the introduction of new and innovative technologies to help the Carrier businesses increase employee productivity and engagement, and increase integration with backend business processes. Expertise in/on the ServiceNow platform, ITSM standards and ITIL framework and ability to communicate effectively are key skillsets
Collaborate with a dispersed group of Business and Technical SMEs in a fast-paced environment. Provide process and technical solution options, risks and impacts
Correlate corporate strategies to functional/product roadmaps and releases. Provide technical oversight to upgrade strategies, release schedules and integration designs. Participate in and provide platform expertise for internal projects as required while serving as technical platform lead
Organize and prioritize team workload and to meet established timeframes and deadlines balancing conflicts as they arise
Build and maintain customer relationships, be a team player, meet deadlines and adjust to changing priorities
Manage configuration activities in support of core ITSM, HR & PPM modules
Scope, Design, Develop, Test and Deploy ServiceNow form & portal customizations, business rules, client scripts, UI policies, custom apps, integrations, notifications and workflows
Establish SDLC standards and governance controls for platform developers. Serve as corporate SDLC SME
Maintain the integrity of the ServiceNow system across production and non-production environments. Lead Steering Committee meetings, manage Platform ticket queue and execute quarterly platform account licensing reviews with IT management.
Experience executing ServiceNow upgrades (Kingston or higher)
Strong organizational, interpersonal, analytical, communication and technical skills
Strong analytical, problem-solving and decision-making capabilities
Experience with SDLC methodologies including Agile or Scrum
Education / Certifications
Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s). Master’s Degree a plus.
The following certificates are a plus
ServiceNow Certified Implementation Specialist
ServiceNow Certified Application Developer
ServiceNow Certified System Administration Advanced
ITIL v3 Certification
At least 10 years designing, developing, administering and supporting technology infrastructure and solutions
At least 5 years serving as Lead ServiceNow Technical Resource on a large scale implementation
At least 3 years managing 3+ developers
At least 3 years experience implementing and/or managing CMDB, Event, Orchestration, Discovery and HR modules. Vendor, CSM, Facilities, GRC or SecOps a plus
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
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