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NCR Service Design Senior Analyst in Atlanta, Georgia

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

TITLE: Service Design Senior Analyst

LOCATION: Atlanta, Georgia

GRADE: 11

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Lead cross-functional teams in the implementation of electronic interfaces with NCR customers globally

  • Coordination of internal and external resources to deploy or upgrade Customer Interfaces; manage multiple customer implementations at one time

  • Gather, define and document system/tool business requirements for the customer and ensure they align with internal work flow and processes.

  • Conduct testing, develop test cases, and deliver training if necessary; Coordinate internal testing sessions with the appropriate team members, as well as coordinate testing with external customers.

  • Partners with key Services Account Team members, various IT teams and internal business teams; Ensures that requirements and designs support the needs of the customer as well as internal systems and teams; Expected to interpret routine information and develop appropriate course of action

  • Works on global customer projects and helps solve problems in creative and effective ways; Adapts global tools and techniques to customer needs, if required; Accountable for successful deployment of global service processes and related infrastructure

  • Project Management – identify tasks, durations and follow up that tasks are completed to ensure customer interface implementations are meeting agreed upon timelines. Proactively escalate where needed.

  • Works closely with other members of the NCR Services Technology Deployment organization to implement a unified solution for the customer

  • Our Customer Onboarding organization works very closely with various IT Services organizations to perform global systems integration with Services related systems like Oracle ES, the new Remedy 9 tool (NEOS), and interfaces to the customers’ internal ticketing system.

  • Experience in Global Services and an understanding of the linkage between business/operations teams and Global Services systems is a plus.

  • Applies analysis and independent judgment to both routine and non-routine scenarios and customer request.

BASIC QUALIFICATIONS:

Bachelor’s Degree

5-8 years of related experience

Strong understanding of Global Services processes and systems

Strong analysis and design skills

Self-motivated, detail-oriented

Strong written and oral communication skills

Strong team player

Proficient in all Microsoft Suite (Word, Excel, PowerPoint)

PREFERRED QUALIFICATIONS:

Business, functional and some technical skills

Excellent soft skills and customer service focused

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

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