SAP Senior Product Specialist Job in Atlanta, Georgia

Requisition ID: 209291

Work Area: Customer Service and Support

Expected Travel: 0 - 30%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Thanks to our development approach, the distance between the engineer and the end user of a product can be dramatically reduced – even more: we are in a service business model. The result is unmatched speed of innovation, simplicity and reduced time to value. Moving our core to the digital world with SAP S/4HANA fosters rapid innovation cycles. Furthermore, simplifying our SAP Business Suite enables agility in consumption and deployment.

S/4HANA Product Management team holds the product ownership with end-to-end responsibility. One of our key tasks is to foster the focus on the right solution for the right customer. Manage roadmap adherence and map against specific customer demand requires deep product domain expertise and the right level of abstraction skills.

We are responsible for the definition and execution of our strategy, scope and the complete customer experience for SAP S/4HANA. We focus on unlocking the right capabilities of our digital core with the needed focus to scale the business.

We are looking for a Product Specialist who is going to support our S/4HANA Product Management team. You will be part of the team that will help to transform our market and accelerate our market momentum.

You will have impact and contact by bridging between our customer demand, our sales priorities and our Product definition and development units. Requirement Roll in and deep understanding to vet against our product definition and roadmaps will be an important part of your daily role.

EXPECTATION AND TASKS

The tasks and the benefits of this role will be to work on and influence SAP´s next generation Business Suite – SAP S/4HANA.

You will collaborate with our customers, Field Sales, field Services, Partner organization, Product teams and Development teams across SAP to:

  • Manage (Understand, analyze and categorize) customer individual demand for the S/4HANA in a regional setup assuring one face to one customer from Product Management.

  • Drive roll in and roll out product definition and roadmap of the S/4HANA product family with direct link to our central product definition teams.

  • Influence and improve the innovation lifecycle augmented by customers / partners throughout discovery / sales / onboarding / onboarding and Service / renewal process along the product’s strategic direction and within defined market segments.

  • Keep track of your customer engagements and customer requirements.

  • Help safeguard the setup of implementation projects of S/4HANA by supporting and enabling the Americas Regional teams and roles on managing customer expectations beyond existing rolling 4 quarter roadmaps.

Your impact and support of our deliverables on the strategy of our innovations will be key via:

  • Experience in working with clients in analyzing and transferring market and client demand directly into the Product Management/Development teams (coding, content, solution and assets).

  • Excellent ability to network within the different internal organizations (Development, Field, etc.), becoming a key counterpart for stakeholders in Product Management / Development organization.

  • Outstanding project management skills to align with the respective areas and drive projects successfully along tight deadlines.

  • Seamless collaboration with the S/4HANA Co-Innovation program, with a special focus on large customers.

SKILLS AND COMPETENCIES

  • Bachelor’s Degree in Computer Science and/or Business Administration (Finance, Accounting, and/or Engineering) or comparable education required. Combination of business and technical education is preferred.

  • Experience in customer-facing roles (e.g. consulting, solution architect, support, presales)

  • Experience in product definition (ideally close to a Product Owner role), alternatively: Proven track record in or on collaboration with Product Development and/or Product Management and/or Solution Management

  • Experience in developing and/or implementing and/or using SAP S/4HANA, SAP Business Suite (SAP ERP) and understanding of underlying functionality, architecture & technology

  • Relevant 4-6 years of working experience in the SAP environment

  • Subject Matter Expert in a functional area, like Logistics, Manufacturing or Finance.

  • Strong negotiation and communication skills to achieve a balanced satisfaction between stakeholders

  • Ability to distill technical information fast and prepare stakeholder specific content out of it, with the business outcome in mind and customer focus; ability to simplify complex information.

  • Experience in driving projects in a multi-stakeholder environment and ability to leverage cross departmental networks / teams in multiple time zones.

  • Excellent communication and language skills in English (spoken and written)

Preferred skills

  • Deep understanding of the subscription cloud economy and customer success in the digital economy.

  • Good knowledge of cloud principles

  • ERP Business Processes Knowledge

  • Experience in co-innovation processes would be a plus

  • MBA or master’s degree in related discipline is also preferred.

WORK EXPERIENCE

We are looking for a candidate who is able to support our strategic vision to transform our customers to a digital economy in global markets. To represent our vision means understanding our cloud approach and functional solution deeply, touching base with customers and partners frequently, which requires a comprehensive set of analysis, presentation, communication and networking skills.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com areers@sap.com at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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