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ADP Program Specialist BPI II- Contract Management in Atlanta, Georgia

Program Specialist BPI II- Contract Management

Req Number:170911

Category:Project/Program Management

Posted Date:March 5, 2019

Work Location(s):Florham Park,NJ,US















Salt Lake City,UT


As part of the QTC Shared Services organization, all roles require effective communication skills since these positions will serve as the champions for innovation and change within the QTC organization. They will interact with the QTC associates, BU field and BES associates, and the internal and external development teams to gather, analyze, and document business requirements. All roles lead and participate in the development of project plans and implementation of new programs and products. Must demonstrate awareness, understanding, and support of strategic program goals and priorities. Responsible for improving overall QTC Shared Services effectiveness by identifying, recommending, and driving new programs, processes, and tools. Gains commitment, alignment and engagement in QTC Shared Services strategy.

Leads and participates in project teams to implement QTC projects to ensure business goals and objectives are accomplished within designated timeframes. Based on strong knowledge of ADP products, workflow methods and procedures in various ADP functional areas (e.g., Sales, Finance, Operations), associates in these roles lead and participate as key contributors in the development and implementation of new or revised ADP products, programs, and procedures among all BUs.

Progression in the job family responsibilities includes collaborating with Sales and Field Leadership as well as other stakeholders to oversee projects that address people, processes, training and technologies. Provides high-level project oversight for multiple, mission-critical initiatives. Ensures timely, successful completion of projects by effectively managing relationships with Sales, BU BES teams, BU regions, telecommunications, IT, project management, Financial and other functional area senior leaders. Responsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact QTC as well as making recommendations for improvements. Provides the framework and strategy for a quality client experience. Monitors key metrics and sponsors projects to address improving one or more key metrics.

Program/project complexity is defined by project(s) scope and budget, degree of impact on the client experience, number of functional areas impacted, project improvement to QTC key metrics, technology, outside vendor involvement, and number of stakeholders involved.

For Order-to-Cash (OTC):

  • Responsible and accountable for contract management 1-2 low complexity project and participating in 2-3 low and/or medium complex projects.

  • Responsible and accountable for managing low complexity, single functional area projects supported BU/segment

  • Ability to design solutions that will improve or correct defects in QTC processes, procedures, and tools. This can include the utilization of various analytical tools to streamline/redesign a process or procedure, or documenting business requirements to reduce manual tasks.

  • Collaborate with QTC, IT, Legal and BU associates, as well as others stakeholders to review multi-departmental current state processes, procedures, or tools and as a team develop innovative strategies to implement for multi-departmental future state improvements and new solutions.

  • Maintains a strong knowledge and high level awareness of industry standards and best practices, applicable to QTC processes, procedures, and tools.

  • Understands business needs and participates as a QTC decision maker and/or Project Lead in the implementation of new or revised ADP products, programs and /procedures.


  • Bachelors Degree or equivalent in education and experience.

  • Contract management experience

  • Strong analysis background required.

  • Excellent communication skills (written/verbal) with strong presentation and facilitation skills with the ability to interact all levels of leadership

This is a virtual role and can be filled in any location in the US including home office.

  • Contract Management system experience required. Springcm preferred.

  • Excellent PC skills including expert knowledge of Excel. Tableau experience a plus.

  • At least 50% of time spent on application support and system administration.

  • Strong problem-solving and analytical skills.

  • Strong collaboration skills

  • Decision making skills

We’re designing a better way to work, so you can achieve what you’re working for. Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity,’ ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.