UNUM IT Manager - Customer Communication Management (CCM) in Atlanta, Georgia
Job Posting End Date: 04/10
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
Unum is changing, and we’re excited about what’s next. Join us.
General Summary:This IT Manager role will lead an agile team that services the functional area of Customer Communication Management (CCM) to build, enhance, transform, and support technology and/or business services by successfully delivering on outcomes.The role is responsible for achieving the software/solutions/services delivery commitments of the team. They work to maximize the effectiveness of the team and takes actions to increase performance of the team. They develop, mentor and coach team members while promoting and facilitating their professional development and ensures plans are in place to elevate the performance of the team.
Bachelor’s degree in computer science, software engineering or similar discipline preferred, or relevant technical experience
5+ years’ experience in software development
Experience leading a team (directly or indirectly)
Hands on experience with document design, generate, manage, deliver, and storage
Knowledge of Exstream and/or SmartCOMM/Thunderhead is a must
Have deep understand of technologies and processes in the field of Customer Communication Management
Hands on experience with the following technology: C++, C#, Java, .Net, Microsoft Technologies, Webservices, SaaS Model, Integration Technologies, SDLC
Experience with Data Integrations services and legacy transformation
Experience with program or project management is a plus
Experience in financial services or insurance industries is a plus
Principal Duties and Responsibilities
Is responsible for, oversees and evaluates the overall delivery of the team and acts to address issues when necessary.
Helps the product owner and team members to prioritize initiatives and sprint releases.
Ensures that the team(s) apply the best software engineering practices including, but not limited to: test driven development, peer reviews, continuous integration and deployment practices, unit and regression test automation, comprehensive approach to addressing NFR, adherence to standards, comprehensive ‘definition of done,’ team retrospectives, etc.
Uses metrics and tools to understand team performance and efficiency; takes actions to improve the efficiency of the team.
Mentors, coaches, and inspires team members to higher levels of performance. Ensures development plans are focused on enhancing skills and expertise needed within the team. This includes 1-on-1 situational coaching towards results, experimentation and learning.
Develops a self-organizing team (cross-functioning, partners with the business, collaborative, works quickly and unencumbered, be empowered and autonomous, be able to focus on self-improvement) and supports the management activities that make self-organization successful.
Conducts regular reviews of each team member’s plan and ensures the team member is progressing and addressing skill development needs.
Maintains up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage.
Our company is built on helping individuals and families, and this starts with our employees. Working here means doing interesting work alongside talented people, and having the opportunity to balance your work and life. In return for your innovation and hard work, we provide you with access to the benefits and resources you need to invest in yourself. From our onsite fitness facilities and generous paid time off to professional development programs, we are committed to helping you live and work your best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.
The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.