Georgia Employer DIRECTOR OF FRONT OFFICE in Atlanta, Georgia

Job ID : 2019-7446ResponsibilitiesEmployees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.Motivate, coach, counsel and discipline all assigned personnel according to hotel standards.Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.Develop employee morale and ensure training of Rooms Division personnel.Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.Ensure sign off of all Service Standards by Position competencies for Rooms division managers.Monitor completion of the Service Standards by Position Training Checklists for hourly staff.Monitor oversold dates to ensure the maximization of rooms revenue.Tour rooms operating departments daily, greeting employees and soliciting feedback.Ensure compliance effective training according to Highgate Hotel standards.Attend daily and monthly meetings.Monitor and support Hyatt programs such as GEM and Gold Passport.Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.Monitor and ensure compliance with SOP's.Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc.Conduct weekly meeting, including a monthly financial review.Perform performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees.Monitor labor expenses through schedule approval process and ensure budgeted productivity.Prepare department heads for succession through development of their need areas.Prepare the Rooms Division annual budget, Communications and Other Income.Participate in required M.O.D. program as scheduled.Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.Monitor proper operation Synergy MMS and ensureproper internal and external follow up to requests.Assist in preparation of revenue and occupancy forecasting.Efficiently and professionally communicate with hotel staff.Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.Monitor all V.I.P.'s, special guests and reqHighgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.For more details go to URL