Georgia Employer CUSTOMER SUPPORT ENGINEER LASER-ATLANTA, GA in Atlanta, Georgia
POSITION SUMMARYTo support customers with (but not limited to) Amada Lasers. This includes installation, service, operational training, networking, programming training, software training, application training, and laser automation training. The duties are not exclusive of performing the same functions for Punch Press and combination machines, , including automated material loading/unloading machines.ESSENTIAL FUNCTIONS:* Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.* Able to precisely follow layout drawings and blue prints used in the installation of equipment.* Complete status (service) reports on a daily basis and expense reports on a weekly basis.* The ability to communicate in the English language.* Excellent customer relations and follow through.* Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.* Operation, applications, software, and part programming capabilities, and customer training of such.* Use of Amada applications software used in line control and part programming.* Regular travel within assigned territories.* Ability to lift up to 50 lbs.NON-ESSENTIAL FUNCTIONS:* The ability to communicate in the Spanish language.REPORTING RELATIONSHIP:Reports to Regional Service ManagerSUBORDINATE STAFF:NoneKNOWLEDGE:A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.SKILLS:* Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.* Ability to use hand tools, Volt/Ohm meter and Oscilloscope.* Working knowledge of computers and Windows OS.* Ability to read and interpret mechanical and electrical drawings.* Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine..TRAVEL:Routine travel within assigned territories with occasional over night stays.WORKING CONDITIONS:LIFTING: Average Weight: 50 lb. Frequency: DailyEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Amada America, Inc. is an Equal Opportunity Employer that offers competitive salaries and excellent comprehensive benefits.