Georgia Employer APPLICATION SPECIALIST in Atlanta, Georgia
Apply Now Application Specialist Ceridian, Sandy Springs, Georgia, United States of America Req #4348 Thursday, December 13, 2018Ceridian. Makes Work Life BetterThis is our promise. Not only for our customers, but our employees as well.Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!Find out why Ceridian is such a great place to work.About the Position:As an Application Specialist you are responsible for delivering business-to-business application support to Ceridian's Dayforce customers. This role works directly with customers (including Payroll, HR, Benefits and IT administrators) to champion customer priorities, drive incidents to closure, and enhance the customer support experience. The Application Specialist will combine strong technical and functional problem solving skills with a keen business sense to deliver top notch customer-focused support.This is an excellent opportunity for someone with prior technical support experience to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.Responsibilities:Provides rapid response and resolution to complex customer incidentsMaintains the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectationsDevelops solid product and domain expertiseReproduces and meticulously documents software defectsProvides peer to peer mentoring, identifying knowledge gaps and providing feedback to the leadership teamContributes to the support knowledgebaseDemonstrates initiative, agility and follow through on areas of responsibilityMay assist with a variety of operational projects, including:Monitoring and maintaining customer production environmentsProgramming and scripting tasksOptimizing internal processes and proceduresMinimum Qualifications:Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields, or equivalent experienceProficiency with SQL and an understanding of relational database systemsTypically 2+ years of technical support experienceStrong analytical skills;demonstrated ability to bring high complexity customer issues to resolutionSuperior communication, organizational, and problem solving skillsAbility to work flexible hours and a willingness to work on-call if requiredPreferred Qualifications:Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applicationsAmerican Payroll Association (APA) and/or Canadian Payroll Association (CPA) certifiedFamiliarity with object oriented programming (especially C#, .NET)Familiarity with Microsoft Server Technologies (e.g. IIS, Windows Server, Microsoft SQL... For full info follow application link.Ceridian is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, veteran status or disability. EEO/AA Employer/M/F/Vet/Disabled.