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Interstate Hotels & Resorts Corporate Senior Manager, Talent and Career Development in Arlington, Virginia

Job Summary

BASIC PURPOSE:

The Talent Development Manager plays a critical role on the Talent team in designing structures, tools and programs to support associate and leadership development and ensure appropriate people management solutions are aligned with the business needs. This position supports the talent development team to ensure programs are aligned with Interstate’s values and culture and help motivate and engage associates so that they will expand their skills resulting in higher retention.

This position will partner with the Director of Talent and Culture in supporting and facilitating initiatives to drive talent development including but not limited to: succession planning, design of training and development systems, including a performance management and feedback system and identifying career pathways and appropriate training and development opportunities. Occasionally, this individual will work in conjunction with the Director of Training to facilitate training programs throughout the portfolio.

ORGANIZATIONAL SCOPE:

The Talent Development Manager will have extensive contact with various stakeholders including corporate and property-level leadership teams and associates as well as current and potential vendors.

The position requires executive presence and the ability to add value to individuals and the organization by designing effective and engaging development programs. This person must demonstrate exceptional verbal and written communication skills with all stakeholders.

ESSENTIAL FUNCTIONS:

Training development and design: 55%

  • Collaborate with the talent development team on the content development and design of various proprietary Interstate training with specific focus on in person training programs. On occasion and when needed, facilitate virtual training or recorded training that supports other company-wide programs

  • Assist in the build out of the company career paths including: the identification of high potential individuals, the identification of competencies, training, experience and development needed to support success in each career path.

  • Works in conjunction with Talent Development team and Operational Leaders to develop leadership succession management process to engage and retain key talent. This includes playing a role in assessing candidate readiness, gaps and assessing retention risks.

  • Support the creation and implementation of leadership assimilation programs, company-wide coaching, and mentoring programs.

  • Work in conjunction with VP Talent and Culture to coordinate and build out assessment programs to include performance appraisals, assessments and other programs to foster a performance and feedback-based culture.

  • Collaborate with Talent Acquisition and HR Business Partners to determine the best way to attract qualified applicants for job openings based on success of high performers.

    Associate Engagement and Recognition: 25%

  • Work closely with the VP Talent and Culture and Corporate Communications on initiatives and activities for culture and employee engagement including the administration of the company-wide associate engagement surveys

  • Partner with VP Talent and Culture and the Benefits department to create and implement recognition and rewards programs that support the overall company strategy. This includes the administration and execution of the company’s annual awards program.

  • Assess talent departures and work in conjunction with VP Talent and Director Talent Acquisition to develop retention strategies.

Administrative 10%

  • Main point of contact for training related systems

  • Responsible for pre and post facilitation activities to include: scheduling of trainings, communication with participants, preparation of materials, travel arrangements to and from location, post training surveys and appropriate follow up.

  • Organize and manage a Leadership Training calendar for the company, ensuring all leadership programs are occurring on a regular basis and meeting the needs of the company

NON-ESSENTIAL FUNCTIONS: (10%)

Perform special projects and other ad hoc responsibilities as assigned. Participate in task force, work groups and committees as required. Actively work with team to help develop and drive company-wide talent strategy.

Knowledge and Skills:

Education:

  • Bachelor’s Degree or equivalent

Experience:

  • 2-4 years of experience in designing tools, systems or trainings related to performance management, leadership development and talent selection.

  • Experience interacting with various stakeholders including corporate and property level leadership teams and associates.

  • Hotel training experience highly preferred; experience training in a large, multi-state, multi-unit company with a non-homogenous-workforce required.

  • Experience in a fast paced, entrepreneurial environment with the ability and desire to help shape the talent development team and flexibly shift responsibilities as the role and department shift over time.

Skills and Abilities:

  • Ability to organize and synthesize large amounts of data and extract key trends

  • Commitment and passion for Interstate’s mission, vision, values and goals

  • Executive presence with ability to connect easily to all levels in the organization

  • Writing and publishing engaging communications and instructional materials

  • Exceptional written communication and verbal presentation skills

  • Strong project management skills

  • Positive, energetic and promotes the company culture and competencies

  • Ability to effectively participate in cross functional teams

  • Strong working knowledge of Microsoft Office, Publisher and Outlook.

No. of employees supervised: none

Travel required: 20-30% Travel required

Hours Required: 40-50 hours per week

Location:

Arlington Virginia

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Our People are the Key to our Success

Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.

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