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Trinity Health CPAP Technician in Ann Arbor, Michigan

The CPAP technician's primary role is to prepare paperwork related to a new patient set up, talk with the patient about his/her benefits, schedule the patient for an appointment and then set the patient up with new CPAP equipment. Performing mask refits is also a part of this role. Other responsibilities include greeting walk in customers, answering the phone, working re-supply orders, cleaning equipment and inventory management on occasion.

This full-time CPAP Technician position will work at our St. Joseph Mercy Ann Arbor Location.

*Position Summary: *CPAP II Technicians are responsible for performing the necessary steps to fill physician orders for PAP equipment. Upon intake this involves data entry, insurance verification/authorization, obtaining and reviewing the required medical documentation, and effective communication with the patient. CPAP II Technicians are responsible for providing education to both new and existing PAP patients and will help customize the equipment to ensure safe and effective therapy that encourages patient compliance. They strive for complete patient satisfaction.

*Qualifications: *Formal on-the-job training as a PAP fitter/educator at either an accredited HME Provider or a PAP Industry Manufacturer. Current respiratory therapist or registered polysomnographic technologist. At least twelve months of recent experience with PAP equipment that directly involved routine fitting and education of patients.

Essential Functions and Responsibilities:

Identifies and assists in resolution of problems related to safety, sanitation and maintenance of the environment.

Practices effective communication in all interactions (patient, visitor, co-worker, etc.)

Promotes a positive work environment by demonstrating teamwork.

Triage phone calls and walk-in requests for PAP equipment and related supplies

Perform necessary intake functions:

Receive physician orders and request additional medical documentation as needed Enter patient demographics, insurance information and notes into the HME documentation and billing software. Investigate insurance coverage and obtain prior authorizations as needed Ensure required paperwork is completed

Schedule and perform new patient set-ups

Educate patients on the safe and appropriate use of PAP equipment; provide an advanced level of education to patients as needed

Fit patients with an appropriate mask and accessories; adjust equipment as prescribed; resolve complex equipment issues and patient needs

Coordinate delivery of replacement PAP equipment

Promote patient compliance with PAP therapy:

Perform necessary compliance downloads Counsel patients as needed to increase compliance Coach CPAP Tech I and HME Techs in assisting patients to achieve comfort and compliance with their PAP equipment Primary resource to troubleshoot complicated non-compliant patient issues

Interact with physician offices and other healthcare professionals to coordinate care

Help maintain adequate inventory on-hand

Clean returned PAP equipment and test to ensure proper function; perform minor repairs as needed

Handle cash and other monies according to Department/Hospital policies

Comply with all federal, state, insurance and regulatory agency policies and requirements

Other Functions and Responsibilities

Performs other duties as assigned.

Required Education, Experience and Certification/Licensure

1) Formal on-the-job training as a PAP fitter/educator at either an accredited HME Provider or a PAP Industry Manufacturer

2) Current respiratory therapist or registered polysomnographic technologist

3)At least twelve months of recent experience with PAP equipment that directly involved routine fitting and education of patients.

Required Skills and Abilities

Excellent customer service skills

This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American’s with Disability Act, the Michigan Handicapper’s Act, or SJMHS’s Return to Work Program


Job Number: 00165057

Location: Ann Arbor, MI

Organization Name: Saint Joseph Mercy Health System

Facility: SJSEMI - SJMHS Hospital Ann Arbor

Employment Type: Full time

Shift: Day Shift

Hours: 40